PRIVACY COMMITMENT

 

Heliotrope Travel is committed to protecting the privacy of your personal information. We maintain rigorous standards for managing and handling your personal data in a transparent and open manner.

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We only utilise your personal information when necessary to provide you with services or fulfil essential business functions and activities. Heliotrope Travel will not use or disclose your personal information for purposes unrelated to the services we offer without obtaining your consent first.

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We strive to enable you to interact with us anonymously or using a pseudonym where feasible. However, certain circumstances may require us to collect personal information from you to provide services. Failure to provide necessary personal information may result in us being unable to deliver a service to you.

 

COLLECTION OF PERSONAL INFORMATION

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Heliotrope Travel collects personal information about you only through lawful and fair means, avoiding unreasonably intrusive methods.

 

Our typical practice involves direct collection of personal information from you (and possibly your family) when you:

• Make inquiries via our website.

• Request a quote.

• Make a booking or reservation.

• Subscribe to our newsletter or marketing materials.

• Enter a competition.

• Complete surveys or offer feedback.

• Contact us via telephone, mail, email, or online.

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In some instances, we may need to collect personal information about you from a third party, such as when someone makes a travel booking on your behalf. We assume your consent to the collection and handling of this information unless stated otherwise. If you provide information about other travellers accompanying you, it's your responsibility to make them aware of this Policy.

If you suspect that your personal information has been provided to us without your consent, please notify us immediately.

 

The types of personal information Heliotrope Travel may collect include, but are not limited to, the following:

• Name

• Date of birth

• Gender

• Marital status and family details

• Residential address

• Email address

• Contact telephone numbers

• Dietary/medical requirements

• Identification details (including passport scans)

• Insurance coverage details

• Loyalty program details (e.g., frequent flyer numbers)

• Testimonials or opinions

• Photos of you or your family

• Financial information, including credit card details

• Written or verbal contact with Heliotrope Travel, including voice recordings of telephone conversations

• Activities, including but not limited to family, lifestyle, and other interests

 

In some cases, we may collect sensitive information about you, such as health information, with your consent and when necessary for our functions or activities. We use such information only for the purpose for which it was collected.

 

If you provide your personal information to a third party via a link from the Heliotrope Travel website, that information is collected and managed by those third parties. Once you leave our site, we have no control over the protection and privacy of information provided on third-party sites. You should review their Privacy Policy before providing them with your information.

 

USE OF PERSONAL INFORMATION

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We use your personal information for various purposes, including but not limited to:

• Providing services and products to you.

• Responding to inquiries and providing customer service.

• Informing you about products or services of interest.

• Improving our customer services.

• Meeting legal obligations.

• Managing legal or commercial complaints and issues.

• Conducting marketing research and analysis.

 

You may opt not to provide personal information, but be aware that without it, we may be unable to provide some services or products.

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DISCLOSURE OF PERSONAL INFORMATION

 

We may disclose your personal information in the course of conducting business and providing products and services, only for purposes for which it was given to us or directly related to our functions or activities.

 

We may disclose your information under the following circumstances:

• With your consent.

• When necessary or reasonably expected.

• When required or authorised by law.

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Heliotrope Travel may disclose your personal information to:

• Other Heliotrope Travel entities (including Heliotrope Travel in Vietnam).

• Suppliers of products or services you've selected (e.g., airlines, tour operators, car hire operators, hotels, and insurance providers).

• Third-party travel service providers assisting in fulfilling your bookings.

• Third parties when we outsource functions and activities, ensuring they use your information only for the specific purpose supplied by us.

• To comply with legal obligations and applicable customs/immigration requirements related to your travel.

• Professional advisers (e.g., lawyers or auditors).

• Payment systems operators and financial institutions.

• Law enforcement agencies or government authorities upon lawful request 

• Persons acting on your behalf, including those nominated by you, executors, trustees, and legal representatives.

 

In all instances of disclosure, we ensure these third parties undertake to protect your privacy.

 

DIRECT MARKETING

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We adhere to all laws and requirements concerning the use of your personal information for marketing purposes. We only use or disclose your personal information for direct marketing if you've provided it for that purpose or if you've consented.

 

We may contact you with information about products and services offered by us, our related entities, and business partners, which we believe may interest you. We may contact you via mail, telephone, email, or SMS.

 

We provide the option to request not to receive direct marketing communications and comply with opt-out requests promptly.

If you don't wish to be contacted by Heliotrope Travel, please contact us via email at support@heliotropetravel.com.

 

DATA SECURITY

 

We take reasonable steps to ensure your personal information is securely stored and protected from misuse, loss, unauthorised access, modification, or disclosure.

 

We retain your personal information only for as long as necessary to provide requested products or services and to comply with legal requirements. When no longer needed, we securely destroy or de-identify your information.

 

Information may be stored in our reservation system or on our server. Overseas partners have their own systems for booking arrangements.

 

If you believe your personal information is inaccurate, incomplete, or outdated, please contact us at support@heliotropetravel.com.

 

WEBSITE USAGE

 

Our website operates in a secure environment, hosted professionally. While there's inherent risk in transmitting personal information via the Internet, we take precautions to minimise risks.

 

COOKIES

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Cookies are used for record-keeping purposes on our website to enhance your experience. We don't record personally identifiable information without your consent.

 

If you complete an online form, information entered is collected only upon submission. Any unsubmitted information is discarded.

 

ONLINE PRICING

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We endeavour to maintain accurate website pricing and content. In case of technical pricing or content errors, we reserve the right to cancel or refund mistaken purchases. If you believe you've encountered an error or inaccuracy on our website, please notify us at support@heliotropetravel.com.

 

LINKS TO THIRD-PARTY SITES

 

Although we offer links to third-party websites for your convenience, we do not take responsibility for their content or practices. The presence of these links does not imply endorsement by Heliotrope Travel of any linked third-party website. We advise reviewing their

Privacy Policies before sharing personal information.

 

ACCESSING AND CORRECTING YOUR PERSONAL INFORMATION

 

You can request access to your personal information at any time, and we'll provide it unless prevented by law. If you believe your personal information is inaccurate, incomplete, or outdated, contact us at support@heliotropetravel.com. We'll take reasonable steps to correct it.

 

COMPLAINTS

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We're committed to promptly and fairly addressing complaints. To ensure we understand your complaint, kindly submit it in writing along with relevant details. We'll document and direct it to the appropriate person for action. We will keep you up to date with the steps undertaken to resolve your complaint.

 

CHANGES TO THIS PRIVACY POLICY

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We may update this Privacy Policy from time to time. If we make any material changes to the policy, we will let you know by email or through a notification on our website.

 

CONCLUSION

 

At Heliotrope Travel, protecting your privacy is our top priority. We handle your personal information with utmost care, in compliance with stringent privacy laws and regulations. If you have any further questions or concerns regarding our Privacy Policy, please feel free to contact us at support@heliotropetravel.com.

We appreciate your trust in us and are dedicated to ensuring your privacy is protected throughout your interactions with Heliotrope Travel.

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